Privacy Policy

1Information we collect

Information you provide directly. When you fill out our contact form or call us, we may collect:

• First and last name
• Email address
• Phone number (when calling or provided in the form)
• Storage requirement type (RV, Boat, Car, Motorcycle, or Industrial Equipment)
• Any additional details or questions you include in your message

Information collected automatically. When you visit the Site, certain data is collected automatically by our analytics and advertising tools, including:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited, time on page, and referring URL
• Date and time of your visit
• Clicks and interactions with page elements

2How we use your information

We use the information we collect to:

• Respond to your storage enquiry within one business day
• Provide pricing, availability, and facility information
• Follow up on submitted enquiries by email or phone
• Measure and improve the performance of our website
• Run and measure the effectiveness of our Google Ads advertising campaigns
• Show relevant ads to previous visitors to our Site (remarketing)
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling that produces legal effects concerning you.

3Google Ads & tracking technologies

Our Site uses cookies and tracking technologies placed by Google. We are disclosing this clearly as required by Google’s advertising policies.

Managing cookies. Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may limit some features of the Site but will not prevent you from viewing our services or contacting us.

4Sharing your information

We do not sell, rent, or trade your personal information to third parties. We may share it only in the following limited circumstances:

• Service providers: We use third-party tools including Google (Analytics & Ads) and our WordPress/FluentForms contact form system. These providers process data solely on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: In the event of a sale or merger of Glacier Self Storage, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

5Data retention

We retain contact form submissions and enquiry records for up to 3 years from the date of submission, or for as long as is necessary to manage our business relationship with you. You may request earlier deletion at any time by contacting us (see Section 10).

Analytics data collected through Google Analytics is retained in accordance with our configured retention period of 26 months.

6Your rights & choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Ask us to delete your personal information, subject to any legal retention obligations we must comply with.
• Opt out of follow-up communications: Reply “unsubscribe” to any email from us, or contact us directly, at any time.
• Opt out of personalised ads: Visit Google Ad Settings to control how Google uses your data for advertising.

To exercise any of the above rights, please contact us using the details in Section 10. We will respond within 30 days.

7Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our Site uses HTTPS encryption for all data transmission. Contact form submissions are stored within our password-protected website back-end.

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8Children’s privacy

Our Site and services are directed at adults and businesses. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

9Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of the Site after any changes are posted constitutes your acceptance of the revised policy.

10Contact us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to report a privacy concern, please reach out to us: